Subscription & cancellation policy

How you pay

PawPack is a monthly box subscription for dogs and cats. The monthly subscription is paid by card through Payfast, and once-off boxes can also be paid through Stitch:

• Your first box: R449, charged when you order. The box ships as soon as the payment goes through. Delivery of the first box is free.
• Every box after that: a new box ships every 30 days, and you are charged once a month on the same date as your first order. From the second box, delivery is R89 a box, so each monthly payment is R538.
• More than one dog: every dog gets their own named box, and every amount above applies per dog. For example, two dogs is R898 for the first payment and R1 076 a month from the second box.
• One Box: R699 once-off, with nothing recurring.
• The monthly subscription needs a Visa or Mastercard. Payments are taken from the card you saved with Payfast when you ordered. We never see or store your card details.
• This is a card payment, not a debit order. Prices include VAT where applicable.

When boxes ship

Your first box ships as soon as the first payment goes through. After that, a new box ships every 30 days, after that month's payment. We pack in 1 to 2 working days and the courier delivers in 1 to 4 working days.

How to cancel

You can cancel at any time, online, without a phone call and without a cancellation fee:

• On our Track my order page, with your order number and email, or
• With the cancel link at the bottom of any email we send you, or
• By WhatsApp or email to us.

Cancel any time before your next billing date and you will not be charged again, and no new box is sent. There is no minimum term, no contract and no fee.

If something happens to your dog, contact us and we will cancel straight away with no further charges.

Pausing

You can pause your subscription by WhatsApp (081 878 4499) or email (support@paw-pack.co.za), any time before your next billing date. A paused month is not charged and no box is sent for it. You are welcome to start again whenever you like.

Failed payments

We retry a failed payment once a day. After 3 failed attempts your subscription is paused and we contact you. We do not charge penalty or bounce fees.

Price changes

We give you at least 20 business days' notice by email before any price change applies to you, so you can cancel first if you want to.

Cooling-off

You may cancel within 7 days of receiving your first box under section 44 of the Electronic Communications and Transactions Act. See our Returns & refunds policy.