Contact
Talk to a human.
No ticket robot, no hold music. Message us and a person answers, usually inside one working day.
Send it through
What do you need?
Give us your order number if you have one and tell us what happened. A photograph helps for anything damaged.
- Emailhello@pawpack.co.za
- HoursMonday to Friday, 8am to 5pm
- Reply timeUsually inside one working day
- Where we areSouth Africa
Faster than messaging
These pages answer most of it
Where is my order
Tracking, statuses and what to do if it stalls.
Which size
Weight bands and what goes in each box.
Allergies
What we swap and how to tell us.
Refunds
What we refund and how long it takes.
The guarantee
Broken toy in the first week? We replace it.
Gifting
Send a box to somebody else.