Returns & refunds

Damaged, missing or wrong items

WhatsApp or email us a photo within 7 days of delivery and we will replace the item or put it right in your next box.

A toy broke in the first week

WhatsApp us a photo and we put a tougher toy in your next box.

Defective goods (Consumer Protection Act)

If an item is defective or unsafe, you may return it within 6 months of delivery and choose a repair, replacement or refund, as section 56 of the Consumer Protection Act allows. This does not cover normal wear, or toys damaged by chewing, which every toy eventually is.

Cooling-off within 7 days

Because you ordered online, you may cancel within 7 days of receiving your first box without giving a reason (section 44 of the Electronic Communications and Transactions Act). Return the unopened items to us; you pay only the direct cost of the return. We refund the payments you made within 30 days. Opened treats and chews cannot be returned for hygiene and safety reasons.

Change of mind after that

Apart from the rights above, we do not refund boxes you have received because you changed your mind. You can cancel online at any time so no further boxes are sent. See the Subscription & cancellation policy.

How refunds are paid

Approved refunds are paid back to the card or account you used, through Stitch or Payfast (whichever you paid with), within 30 days.