Cancel in two clicks.
No phone call, no retention script, no talking you out of it. Here is exactly how.
How to cancel
- 1
Open your account
The link is in the footer of every email we send you.
- 2
Find Manage plan
It sits under your next box date.
- 3
Press Cancel
One confirmation, and that is it.
- 4
Get it in writing
A confirmation email lands within a minute. Keep it.
What we promise
What we do
- Cancel the same day you ask
- Confirm it in writing by email
- Let you pause instead, if you would rather
- Ship anything already paid for
- Give you 20 business days notice before any price change
What we never do
- Make you phone to cancel
- Hide the cancel button
- Charge a cancellation fee
- Bill you again after you cancel
- Sell your details to anybody
Your rights under South African law
Section 14 of the Consumer Protection Act lets you cancel a fixed term agreement at any time by giving 20 business days notice in writing. We do not need you to wait that long. Ask and we cancel it.
If you cancel before a box has been packed, you get a full refund. If it has already shipped, that box is yours and nothing after it is charged.
Cancelling questions
Can I pause instead?
Yes. Skip one month or put it on hold indefinitely. Your dog's details stay saved.
Will I lose my price if I come back?
No. Come back on the price you left on for the first box.
I cancelled and got charged.
Send us the order number and we refund it the same working day.
Can I cancel a gift box?
Before it ships, yes, and we refund in full.